FAQ
Frequently asked questions
-
Our earrings are made out of different materials. Please refer to the description under each item before you make your purchase to ensure that these products are right for you.
If you have any questions please reach out to us at contact@earglo.com.
-
We use different materials for our earrings, from alloy to 925 silver. Please refer to the descriptions below each item for more information.
For those with extreme sensitivities, you have the option to upgrade your product to 18K gold plated metal for a $5 fee. This option is not available for all items. Please refer to the product to see if this option is available.
Please do not hesitate to contact us at contact@earglo.com if you have any further questions and/or inquiries.
-
We begin processing your order immediately so you can receive your items fast! If your order is already packaged, we cannot add or remove items, or otherwise modify or cancel your order. However, please do not hesitate to reach out to us at contact@earglo.com to check the status of your order.
* We cannot cancel, modify or remove custom made orders.
-
We are sorry to hear that you have yet to receive your package! First, please check with your neighbors to see if it was mistakenly delivered to them. If you're still not able to locate your package, don't worry, contact our customer support team at contact@earglo.com and we will do what we can to help you.
-
Currently, earglo.com only ships merchandise purchased on earglo.com within the United States. Earglo.com uses USPS, FedEx, or UPS as a delivery carriers.